Human services

Changing the way that governments deliver human services can create economic development opportunities in regional and remote areas of the Northern Territory. A greater focus on skilling local people to deliver services will have tremendous benefits for workforce development, participation and engagement at the local level, bringing with it significant economic and social benefits.

The opportunity for locals to deliver human services within their communities is an alternative to relying on a fly-in fly-out or drive-in drive-out workforce, and ensures a higher proportion of wages stays in communities. A mobile specialist workforce will still be important, and these specialists will support a local workforce which recognises cultural sensitivities and customs.

The short-term catalyst for change will be the roll-out of the National Disability Insurance Scheme across the Northern Territory where there is a clear focus on providing opportunities for local service providers to deliver services. The same focus can be extended to public service roles such as teachers, police officers, nurses, trainers, child and aged care workers, teacher’s aides and youth workers.

This will require innovative contemporary organisational practices and new delivery models.

High level actionMeasureLead / partnersLever
Develop a framework to deliver more human services using local businesses Framework is developed and implemented NT Govt (NTG)
Industry
People
Explore incentives and support that can encourage regional and remote service providers to deliver services using local businesses and staff, and build the capacity of local businesses Viable incentives identified
Funding opportunities identified
Options provided to government for consideration
NTG
Industry
People
Explore the potential for a Centre of Excellence, including innovator-in-residence, for the innovative delivery of human services in remote settings, potentially based in Alice Springs but servicing all of northern and remote Australia Feasibility study completed NTG
Industry
People
Upskill, reskill, train and educate Territorians, particularly Aboriginal Territorians, to build capacity in the human services sector by delivering focused education and training (including language, literacy and numeracy) A better skilled workforce
Language, literacy and numeracy improvements
Education and training providers
NTG
Industry
People
Build the capacity of non-government organisations and their boards in contemporary organisational practices to prepare for new opportunities Improved industry capability, sustainability and growth
Organisations successfully deliver new service models
NTG
Industry
People
Last updated: 05 Jun 2017